Location: Spain / EU — Remote

Type: Full-time / Contract

About SCANOSS

SCANOSS provides open source intelligence for understanding and managing software and AI risk across modern development pipelines. Built on high-precision snippet matching, SCANOSS enables detection of reused and AI-generated code, supports SCA use cases, and identifies cryptographic assets for compliance and post-quantum migration. Our open source tooling integrates directly into developer workflows, with a growing focus on AIBOM — visibility into modified AI models and generated code in use.

We’re looking for a Lead Customer Success Engineer to own strategic accounts, drive adoption, and act as a trusted technical advisor for customers and internal teams — operating independently in technical conversations and guiding customers through complex integrations and workflows.

What You’ll Do

• Own end-to-end success for key accounts, from onboarding to renewal and expansion.
• Serve as the primary technical contact for engineering, DevOps, and security teams.
• Operate independently in customer-facing technical conversations, including handling unknowns and guiding discussions without relying on engineering support.
• Lead workflow design and guide customers on integrating SCANOSS into CI/CD pipelines, GitHub Actions, and existing systems.
• Translate customer requirements into practical technical solutions and integration approaches.
• Run technical deep dives, troubleshooting sessions, and best-practice reviews.
• Maintain control of customer conversations, structuring discussions clearly and driving towards outcomes and next steps.
• Build strong relationships with senior stakeholders; provide clear, concise updates, risks, and success metrics.
• Maintain structured notes, account plans, and adoption progress with high visibility for leadership.
• Represent customer needs to Product and Engineering and influence roadmap priorities.
• Partner with Sales on growth opportunities and renewal strategies.

What We’re Looking For

• 5–8 years in a technical customer-facing role (CS, TAM, Solutions Engineering, or similar).
• Strong knowledge of Git/GitHub, CI/CD workflows, repositories, and modern development practices.
• Ability to read and discuss code (Python, JavaScript, or similar) and work with CLI tools and logs.
• Ability to reason about system behaviour and architecture, not just follow documentation.
• Proven experience owning technical relationships with enterprise or high-value accounts.
• Comfortable operating in ambiguous situations, handling unexpected questions, and guiding customers without predefined answers.
• Excellent communication skills for both engineers and executives.
• Highly organized with disciplined follow-up and multi-account management.
• Comfortable in a remote-first, startup environment.

Bonus Points

• Experience working in DevTools, security, or software analysis.
• Prior work with open source communities or contributions on GitHub.
• Familiarity with CI/CD workflows, Docker, or software scanning tools.

Before the Interview

All SCANOSS tools are open source and available on GitHub . We encourage applicants to explore the product beforehand — clone the repos, try the CLI, or scan some code. We’d love to talk about your first impressions.

Why SCANOSS?

• Lead strategic customer relationships and shape real-world product adoption.
• Influence product direction and cross-functional decision-making.
• Join a global, technical, remote-first team with significant growth opportunities.