From HCL we are seeking a skilled WMS L2 Support Engineer to provide functional and technical support for Warehouse Management Systems (WMS). The role focuses on supporting end-to-end warehouse operations, troubleshooting production issues, and ensuring seamless system integrations during business-critical operations. Key Responsibilities Provide Level 2 (L2) support for Warehouse Management Systems (WMS) across multiple warehouse operations Support core warehouse processes including inbound, outbound, inventory management, picking, packing, shipping, and dispatch Perform SQL-based data analysis to investigate issues, validate data, and conduct root cause analysis (RCA) Monitor, analyze, and troubleshoot EDI transactions and resolve integration failures with upstream and downstream systems Coordinate with business users, internal IT teams, and external partners to ensure timely issue resolution Handle production incidents, service requests, and minor system enhancements in line with SLAs Create and maintain support documentation, SOPs, and knowledge base articles Provide operational support during business-critical periods and peak warehouse operations Ensure adherence to support processes, escalation procedures, and compliance requirements Skills & Qualifications Fluent in English and Spanish (written and verbal) Strong functional and technical knowledge of WMS platforms Hands-on experience with SQL queries for data analysis and troubleshooting Working knowledge of EDI concepts, transactions, and integrations Solid understanding of warehouse operations and supply chain processes Strong analytical, problem-solving, and troubleshooting skills Excellent communication and stakeholder management skills Preferred Attributes Experience working in 24x7 or production support environments Ability to work under pressure during peak operational periods Proactive, detail-oriented, and customer-focused approach