Role Overview

The Digital Workplace Specialist is responsible for designing, operating, and continuously improving the company’s modern workplace ecosystem based on Microsoft 365 and related technologies.

The role ensures a secure, efficient, and user-centered digital experience across endpoints, collaboration tools, and identity platforms.

Key Responsibilities

Identity & Access Management

• Manage and optimize Entra ID (Azure AD) tenants, including identity lifecycle, security groups, conditional access, SSO, MFA, and privileged access.
• Support governance of roles, permissions, and Zero Trust principles.
• Hybrid environment knowledge (Active Directory, AD Connect).

Endpoint Management

• Administer and maintain Microsoft Intune for device enrollment, compliance policies, configuration profiles, application deployment, Windows Autopatch, update management, and endpoint security baselines.
• Support Windows, macOS, mobile devices, and BYOD scenarios.
• Troubleshot endpoint issues in collaboration with Service Desk teams.

Collaboration & Content Services

• Manage and administer SharePoint Online, Teams, and OneDrive environments.
• Maintain permissions models, access controls, and content security.
• Drive adoption of modern collaboration features and best practices.
• Provide 2nd/3rd‑level support for M365 collaboration tools.

Digital Workplace Operations

• Provide 2nd/3rd level support for Microsoft 365 services and endpoint-related challenges.
• Knowledge of ServiceNow as ticketing management system.
• Create and maintain operational documentation, knowledge base articles, and end-user guides.

Security & Compliance

• Implement and maintain security configurations aligned with company policies.

Skills & Qualifications

Technical Skills

• Strong knowledge of Microsoft 365, especially:
• Entra ID (Azure AD)
• Microsoft Intune
• SharePoint Online
• Teams, including Voice, Rooms, Apps
• Exchange Online (basic-to-intermediate)
• Familiarity with endpoint security, Windows 11, iOS, Android and macOS management.
• Basic scripting skills (PowerShell preferred).
• Understanding of Zero Trust, identity governance, and security best practices.

Soft Skills

• Strong problem-solving attitude and customer-centric mindset.

• Ability to work with cross-functional teams and manage priorities.

• Clear communication skills and documentation capabilities.

Language skills

• B2 English level is mandatory