KEY ROLES & RESPONSIBILITIES (required): Describe the key roles and responsibilities of this job. · Adhere to agreed SLAs · Working with users to troubleshoot and resolve issues in the various customer applications. Providing a high-level of service and responsiveness to users. · Diagnose and resolve customer inquiries and technical issues related to operating platforms and products in production environment. · Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships · Utilize information tools, training and experience to provide high level of customer satisfaction · Document all the issue resolution and application knowledge as per the defined standards. KNOWLEDGE/ SKILLS/ATTRIBUTES (required): The minimum education, knowledge, experience, skills and attributes required to perform the essential functions of this job. Required Experience, Skills and Qualifications · 6 – 10 years of relevant experience · Java Support responsibilities include debugging and troubleshooting java based applications. · Proven hands-on Software/Application support with core Java, micro services, and MongoDB. · Troubleshooting and the ability to delve deeply into technical details & acquire/create the necessary · knowledge to effectively troubleshoot and repair of the applications · Knowledge Splunk, VictorsOps, Appdynamics, ELK stack web automation like selenium and ability to learn new tools and technologies. · Collaborative team player with excellent influence and interpersonal skills; inspires confidence. · Experience with public Cloud providers, including Amazon Web Services or Microsoft Azure architecture, tools, and Cloud methodologies. · Excellent written and verbal communication · High-degree of analytical and problem solving skills · Exposure to handling customers from various geographies · Ability to work with minimum supervision · Team player who shares ideas and resources · Flexibility to work in shifts or weekends as per schedule · Good to have knowledge on Python, Docker, Kubernetes, Grafana, Jenkins, Git Education Bachelor degree engineering or informatics.